FAQ

How to Complete Your Order Correctly?

1. Please provide your phone number at checkout and double-check that your email address is correct. This allows us to contact you quickly if there are any issues with your order.
2. Please also verify your shipping address carefully. If you live in an apartment building, be sure to include your floor and unit/apartment number. If the address details are incomplete, some local couriers may not locate your address and could refuse delivery.
3. Any special requests must be added to the checkout notes **at the time you place your order**.

When will my package be shipped?

Orders will be processed within 1–3 business days. Processing times may be longer during peak seasons, sales events, and holidays. Orders are not processed on weekends or public holidays. Once your order has been processed and shipped, you will receive a shipping confirmation.

How long does shipping take?

Our delivery time is typically 10-25 business days. Please see our shipping policy for details.

When will my packing video be posted?

To keep the surprise, your packing video will be posted 1–2 days before your package arrives.
Videos are published on our social media accounts including Facebook, YouTube, Instagram and TikTok.

How can I track my order?

You may enter your order number and the email used at checkout on the Order Tracking page to view your shipment progress.

If you have any questions or need help with anything, please feel free to reach out — We are always here for you.
Thank you very much again for supporting smellvibe.store ❤️